1. What are the products you are selling?
   
2. How will your study guides help me in getting my certifications?
   
3. How do I know if it is safe to shop at your website?
   
4. How does your “100% Money Back Guarantee” work?
   
5. If I fail the exam how can I claim my refund?
   
6. How do I receive my products after I purchase them?
   
7. How often are your study guides updated and how would I be informed about the new updates?
   
8. What if I buy some of your study guides and they become out-dated before I take the exam?
   
9. How long will my membership last in order to have access to updated study guides?
   
10. Do I get a receipt for my purchase?
    

Answer to Q-1:
The products we are selling are IT study guides. Myitguides.com study guides are designed by a team of IT professionals and contain REAL exam questions. Our study guides are designed to provide as much information as possible to help you pass your exams.

Answer to Q-2:
Myitguides.com study guides contain REAL exam questions and case studies found in a real IT certification exam. By practicing these questions and study guides we 100% guarantee that you will get your certification or we refund your money in full.

Answer to Q-3:
Our purchases are processed through our PaySystems.com server, which uses Secure Sockets Layer (SSL) technology to encrypt the credit card information that you send over the Internet. Our PaySystems server works diligently to protect the safety of customers' online purchases sensitive information.

Answer to Q-4:
If a registered user of Myitguides.com study guide fails the related exam once within 30 days of purchase, then he/she can receive an exchange of product with no cost or a full refund of his/her purchase.
Please check our Guarantee policy.

Answer to Q-5:
If you fail your exam, all you need to do is e-mail info@Myitguides.com a scanned copy of your failed result and we will refund your credit card by the amount you paid for that particular study guide.

Answer to Q-6:
After you sign up and your purchase is processed you will get instant access to our Members download area, where you can download all your purchased study guides.

Answer to Q-7:
Our study guides are updated whenever an exam changes and a new version comes out.

Answer to Q-8:
You will have access to updated study guides once it is available with absolutely NO EXTRA COST.

Answer to Q-9:
You will have UNLIMITED ACCESS to all those updated study guides you have purchased.

Answer to Q-10:
Yes, you get the receipt of your purchase.